Tags archives: marketing

Is Your Marketing Content in Plain Writing?

“Give it to me in plain English.”  My children are grown now, but when they were teenagers I can still remember starting conversations with that phrase.  As a parent, I wanted a straight explanation.  Come to think of it, as a public citizen and consumer I welcome communications that are clear, simple and jargon-free.  It appears that we all do, because in October 2010 the Plain Writing Act was signed […]

3 Key Factors to a CMO's First 90 Days

“In Search of Failure.”  That’s the title of chapter seven in Frederick Reichheld’s book The Loyalty Effect.  In that chapter, Reichheld points out that an investor who built a stock portfolio out of the companies profiled in the book In Search of Excellence (Peters and Waterman) would have seen their returns trounced by the mediocre performance of the S&P index during the ten year period following the book’s 1982 publication.  In fact, by […]

The Customer is in Control

I have an electric stove with a turbo boil feature. The manufacturer calls this feature “America’s fastest speed-to-boil” element. In fact, it does heat liquids in a snap. Have you ever been tempted to set your marketing communications strategy on turbo boil? You know, turn up the “always be closing” heat in order to snap the prospect through the sales funnel. Turbo boil is great for making hot tea; but […]

Marketing Localization: What It Takes to be ‘Local-Ready’

Local markets are defined by the customers within them. Each market is different and subject to regional attitudes and cultures. In order to be effective, local marketing strategy needs to employ highly targeted marketing messages created by field sales agents and distributors who know the market best. If organizations want to succeed at the local level, they must be “local-ready”, a standard that requires focus on four key competency areas: […]

Marketing Mindsets

  Beloit College recently released their Mindset List for the class of 2015.  This year’s list contains 75 items that provide a look at the cultural touchstones that have shaped the lives of this fall’s entering class.  Most of this year’s freshmen were born in 1993, just for fun; take a look at the world through their eyes:   ·         There has always been an Internet ramp onto the information […]

The Chief Marketing Officer Social Media Alert System

It’s springtime and that means my weather alert radio will soon be broadcasting storm warnings:  “The National Doppler Radar System has indicated that local conditions are right to produce severe weather.  High winds, damaging hail, and flash floods are likely products of this storm.  Seek immediate shelter moving away from doors and windows.” Why do I often reject the alert advice by running to the front door to see what’s happening […]

8 Steps for Building Customer Bonds

It’s Army vs. Navy this weekend. It’s an annual football game between the United States Military Academy and the United States Naval Academy. A national championship is not on the line; but pride and inter-service bragging rights are always at stake.  Over thirty years ago as a Midshipman I pledged my loyalty to the Navy blue and gold. Then my son came along and decided to join the Army. He’s […]

Is marketing turbo-boiling your sales prospects?

I have a new electric stove with turbo-boil. The manufacturer calls this feature “America’s fastest speed-to-boil” element. In fact, it heats liquids in a snap. Are you currently feeling pressure from your sales organization to use the turbo-boil feature? You know, turn up the campaign heat in order to snap the prospect through the sales funnel. Turbo-boil is great for making hot tea; but in my opinion it can backfire […]

I’d rather go to the dentist than get into social media

As soon as I bit that piece of candy I knew it was trouble.  Yes, I chipped a tooth and that meant a trip to the dentist.  The process of getting a crown wasn’t that bad though.  Then again, I used noise cancellation headphones to drown out the sound of the drill.  I also asked the dentist to use both Novocaine and Nitrous Oxide.  In short, you could say that […]

Have you been lying to your customers to improve the customer experience?

You look marvelous!  Have you lost some weight?  Well, not really, but thanks for looking at me through your waist reduction glasses!    Did you read about the men’s pants waist size investigation conducted by Esquire? Esquire’s investigation found that several men’s pants brands are making waist sizes appear smaller to make their customers feel better. For example, pants from The Gap that say they are 36 inches are actually […]

“You’re not from around here, are you?”

Generally speaking, spotting tourists or newcomers doesn’t require a particularly keen eye.  They just have that out-of-place look.   Speech patterns, vocabulary and accents can also give a person away because there is something in language that often times shouts out that you are not a local.  Are you a local?  I recently Googled “local search” and received 1,410,000,000 results.  That number suggests that quite a few of us are not […]

The Perception is the Reality

Beloit College recently released their Mindset List for the class of 2014. This year’s list contains 75 items that provide a look at the cultural touchstones that have shaped the lives of this fall’s entering class. Most of this year’s freshmen were born in 1992, just for fun; take a look at the world through their eyes: 1.  Few in the class know how to write in cursive. 2.  Email […]