Tags archives: customer-interactions

Will Sharing The Customers’ Risk Become The New Customer Experience Best Practice?

Marketer’s and CRM consultants have been referring to the “customer experience” for several years now. It’s one of those terms that can mean different things to different people. For some it’s associated with customer interactions that occur through customer service channels. In that venue the customer experience can often be influenced by factors like how fast your service reps respond to customer communications and how successfully they address complaints. Another […]